Turner+（“我们”）尊重您的隐私。本隐私政策说明当您使用我们的网站（以下简称“本网站”）或与我们联系时，我们如何收集、使用、存储和披露您的个人信息。

1. Who we are

This Site is operated by:
Legal entity name: TURNER+ 
ABN / company number (if applicable): [ABN / ACN]
Country of operation: Australia (and the United Kingdom, where applicable)

2. What personal information we collect

We may collect the following types of personal information:
a) Information you provide to us
- Name
- Email address
- Phone number
- Company/organisation (if provided)
- Message content and enquiry details
- Any information you send by email or via our forms (including attachments)
b) Information we collect automatically

When you visit the Site, we may collect:
- IP address (or a version of it)
- Device and browser type
- Operating system
- Pages viewed, time on page, clicks, referring pages
- Approximate location (e.g., city/suburb level, derived from IP)
- Cookies and similar tracking data (see Section 8)
c) Sensitive information

We do not intend to collect sensitive information (such as health data, ethnicity, political opinions). Please do not provide sensitive information via the Site.

3. How we collect personal information

We collect personal information when you:
- Submit an enquiry via our contact form
- Subscribe to updates/news (if offered)
- Email us or contact us via a link on the Site
- Engage with our social media links
- Browse the Site (via cookies/analytics)
 
4. Why we collect and use personal information

We collect, hold and use personal information to:
- Respond to enquiries and communicate with you
- Provide proposals, fee estimates, and information about our services
- Assess whether we can assist with a project (including conflict checks)
- Administer our business operations (record-keeping, correspondence)
- Improve our Site performance and user experience
- Send updates or marketing communications (only where permitted and with appropriate opt-out options)
- Comply with legal obligations and manage risk (e.g., disputes, insurance, professional obligations)
 
5. Legal basis (UK/EEA visitors)

If you are in the UK/EEA, we rely on the following lawful bases under the UK GDPR / EU GDPR where applicable:
- Legitimate interests: responding to enquiries, operating and improving the Site, business administration
- Consent: newsletter sign-ups and certain cookies/marketing tools
- Contract steps: where you ask us for a proposal or engage us for services
- Legal obligation: compliance with laws and regulatory requirements
 
6. When we disclose personal information

We may disclose personal information to:
- Service providers who help us operate the Site or business (e.g., website hosting, analytics, email platform, cloud storage)
- Professional advisers (e.g., accountants, insurers, lawyers) where necessary
- Consultants or collaborators (e.g., planners, engineers) where required to respond to your enquiry or progress a project — typically with your knowledge or at your request
- Authorities where required by law, court order, or to protect rights/safety
We do not sell personal information.

7. International data transfers

Your personal information may be processed or stored in countries outside your own (for example, where our service providers host data). We take reasonable steps to ensure appropriate safeguards are in place, including contractual protections where relevant.

8. Cookies and analytics

The Site may use cookies and similar technologies to function properly and to understand how visitors use the Site.

Cookies may be used for:
- Essential website functionality
- Analytics (understanding traffic and performance)
- Marketing (only if enabled and where you’ve provided consent, where required)
 
You can control cookies through your browser settings and, where available, through cookie consent settings on the Site.

Common tools:​
- Wix Analytics - site analytics
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9. Marketing communications

If we send you updates (e.g., newsletter), you can opt out at any time by:
 
- using the unsubscribe link in the email, or
- contacting us at hello@turner-plus.com
 
We will not send you marketing communications where it’s not permitted by law.

10. Security and storage

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no internet transmission or storage system is completely secure.

You should not send confidential or highly sensitive information via the Site unless we have agreed a secure method of exchange.

11. Data retention

We keep personal information only for as long as necessary for the purposes described in this policy, including:
- responding to enquiries,
- maintaining business records, and
- meeting legal, tax, insurance and professional obligations.
 
Where we no longer need your personal information, we take reasonable steps to delete or de-identify it, unless we are required to retain it.

12. Your rights

Depending on your location, you may have rights to:
- access the personal information we hold about you
- request correction of inaccurate information
- request deletion (in certain circumstances)
- object to or restrict certain processing
- request data portability (UK/EEA)
- withdraw consent (where processing is based on consent)
- complain to a regulator
 
Australia

If you are in Australia, you can request access or correction under the Privacy Act 1988 (Cth) (where applicable).

United Kingdom / EEA

If you are in the UK/EEA, you can complain to the Information Commissioner’s Office (ICO) (UK) or your local supervisory authority.

To exercise any rights, contact us using the details in Section 15.

13. Children

This Site is not intended for children, and we do not knowingly collect personal information from children.

14. Third-party links

The Site may link to third-party websites (e.g., social media). We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

15. Contact us

For privacy questions, requests, or complaints, contact:
Email: hello@turner-plus.com
Business name: Turner+
Location: Australia / United Kingdom

16. Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new effective date.
 

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